CEPSE
CENTRO DE PSICOLOGÍA PSICOEDUCATIVO SOCIAL
YEMOCIONAL
STRESS PREVENTION
"A healthy work environment, maximizes the workers and the whole corporation potential"
improve job satisfaction
The effectiveness of the program, is not exclusively based on acquiring knowledge about the psychosocial processes or the characteristics of stress, rather provides a common framework of knowledge and skills towards a general goal: to achieve a healthy work environment which must translate in a better job performance and well-being that will maximize his potential, reduce absences and generate a greater job satisfaction and commitment.
EMOTIONAL LABOR - SALES AND CUSTOMER SERVICE
The psychology behind customer service and how to manage emotional dissonances
Improve the corporation image annd sales
This workshop is mainly designed for workers that must deal face to face or via telephone with the public as sales, store clerks, customer service, waiters-waitresses, Hotel receptionists, claims department...
This workshop mainly focuses the complexity of emotional dissonances and how to properly deal with them in a positive way so you can provide a better service to your customers, how to deal with the conflicting ones and handle.claims properly. This will help increase the customer´s loyalty, better publicity. improve corporation image and increase sales volume. A very practical workshop that works the complex task of properly handling the emotions, customer service and learn how customers think.
EMOTIONAL EDUCATION IN THE WORKPLACE
Emotional Education is the best predictor of employee´s sucess
Improve social skills and conflict management
Emotional education is extremely useful in the workplace. Several studies conducted in some of the top 500 companies in the USA, concluded that the best predictor of success is having a good emotional education rather than a good curriculum.
We work on intrapersoal and interpersonal intelligence, self-regulation, paying special attention to the social skills. We also work on understanding the group process.
The main objective is achieving a better group working environment, and improve working relationships, assertiveness, motivation and conflict management.